After-Sales Support

Our support does not stop at handover: snagging, follow-up with the developer, paperwork and practical questions – we stay by your side.

After-Sales Support with Levana

After signing, issues can still come up: a snag that has not been fixed, a missing document, a connection still to arrange. Many buyers then find themselves alone with the developer. At Levana, an advisor remains your point of contact after the purchase.

How we help

  • Snagging follow-up – we pass your technical or cosmetic issues to the developer and follow up on the repairs.
  • Paperwork – sale documents, title deed (titre foncier), water and electricity connections, contact with the notary and building manager.
  • Settling in – introductions to trusted tradespeople, kitchen fitters, interior designers or removal companies.
  • One point of contact – available on WhatsApp, in English, French, Dutch or Arabic.

Want to rent out or sell?

We can also manage and let your property, or help you sell it when the time comes.

Frequently asked questions about After-Sales Support

What should I do if there is a problem after handover?
Contact your Levana advisor. We take it up with the developer or the relevant party and follow it through.
Is after-sales support charged?
For properties bought through Levana, after-sales support is part of our service.
Do you help with the title deed and connections?
Yes, we guide you through the steps and put you in touch with the right people.
Will I have one point of contact?
Yes, a dedicated advisor follows your file.

Let's talk about your plans

Leave your details and a Levana advisor will get back to you quickly, in English, French, Dutch or Arabic.

How can we help?

Our other services

Buying guidance

From the first viewing to the key handover: selection, negotiation, notary, construction follow-up and inspection, with Levana Essential or Levana Complete.

See the packages

Sell or rent out your property

Apartment, villa, land, shop or office: valuation, professional presentation, marketing, viewings and guidance all the way to the notary.

List my property

Viewings & airport pick-up

We organise your viewing trip: pick-up at the airport or your hotel, visits to selected projects and, if you wish, accommodation on site.

Plan my viewings

Inspection & property check

Before handover or when you buy remotely: we check finishes, installations and compliance, and send you a report with photos.

About the inspection

Negotiating with developers

We represent your interests with the developer and, where possible, secure a better price, more flexible payment terms or extra benefits.

Talk to an advisor

Financing & Murabaha

We help you choose the right financing, including Islamic financing (Murabaha) through our specialised partners.

Discuss financing

Property management & rentals

Levana Stay & Rentals: short or long-term letting, maintenance, keys and day-to-day follow-up of your property while you are away.

About management

Villa construction

Own a plot? With our construction partners we build your modern villa, from design to handover.

Discuss my build

Services for developers

Commercialisation of new projects, marketing, lead management and CRM, AI integration, 3D plans, content and video: request your proposal.

Request a proposal